Clinics and physiotherapy
Back-to-back sessions with no gaps: Lania books, reminds and reschedules while you treat.
Your business talks.
Lania makes it flow.
Lania Flow is the artificial intelligence platform that works 24 hours a day.
It automates your customers' front desk, scheduling and follow-up so that no message goes unanswered, optimizing your operations and making the most of every interaction.
Every conversation is an opportunity.
Your dashboard
All your channels,
one single inbox.
Your team sees every conversation, who is handling it and the appointment that was booked.
Lania Flow dashboard view with sample data.
More than a bot
One AI. All your channels.
Lania Flow serves, books and follows up on every appointment, across all your sales channels.
WhatsApp
Serve and book on the channel your customers use most, with your business number.
Instagram
Direct messages land in the same inbox, in each customer's thread.
Messenger
Messages to your Facebook Page land in the same inbox, with the same AI.
Email
Reminders and surveys sent with your business's name and address.
Websites
Chat, bookings and forms built into your own website.
Plus: your calendars, your own OpenAI or Anthropic key, your payment gateways to charge for appointments and your systems via webhooks.
WhatsApp messaging charges are billed separately, at Meta's current rates. Each channel's capabilities depend on the account setup and the provider's policies. WhatsApp, Instagram and Messenger are trademarks of Meta; Lania Flow is an independent product.
How it works
Before, during and after the appointment.
- Before
Serves and books
Your customer writes wherever they prefer. The assistant answers with your information and books into your calendar.
- Channels
- WhatsApp · Instagram · Messenger · Web
- Schedule
- Your calendar
- During
Reminds and confirms
Reminders with buttons to confirm or reschedule. Your team sees the day's schedule and marks who showed up.
- Reminder
- 24 h before
- Reply
- Confirm · Reschedule
- After
Follows up
Satisfaction survey, an invitation to review you on Google and campaigns so your customer comes back when it's time.
- Survey
- Satisfaction
- Review
Lania answers every message and books every appointment so you can focus on what you do best.
Who it's for
For businesses that run on appointments.
Psychology and therapy
Your clients book or move their session discreetly, without calling. You focus on the session.
Beauty and aesthetics
Answer every inquiry on WhatsApp, Instagram or Messenger and confirm every booking, even after hours.
Professional services
Consultations, meetings or calls: Lania replies, books and leaves the client record ready.
Lania Flow/Plans
A plan for every stage of your business.
Every plan includes the initial setup: we load your services and hours, connect your channels and invite your team.
To get started
Orbit
Reply and book without missing a message.
For businesses that want to reply instantly and fill their schedule with an assistant that runs on their AI credits.
Includes
- Shared inbox: WhatsApp, Instagram, Messenger and web chat
- AI assistant with included credits
- Guided assistant with buttons, no credits used
- Scheduling with Google, Outlook and iCloud
- Booking portal and reminders with confirmation
- Not included: Your own OpenAI or Anthropic key
- Not included: Appointment payments with your own payment gateways
Investment
Galaxy
Turn every appointment into a returning customer.
For businesses with a full schedule that want more AI, their own OpenAI or Anthropic key and follow-up after every visit.
Includes
- Everything in Orbit, plus:
- More AI credits
- Not included: Your own OpenAI or Anthropic key
- Not included: Appointment payments with your own payment gateways
- Satisfaction survey and Google reviews
- WhatsApp campaigns and sequences
- Forms with webhooks
Investment
All included
Laniakea
Your whole business in a single flow.
For teams with several locations and people who need the most AI capacity, their own email and hands-on support.
Includes
- Everything in Galaxy, plus:
- The most AI credits
- More AI conversations at once
- Email from your business's own sender
- Several locations and per-person calendars
- Priority support
Investment
Prices per business. WhatsApp messaging charges are billed separately by Meta. Instagram and Messenger are enabled depending on each channel's availability.
Taxes according to country. International payments processed by Paddle.com.
Your business, your accounts
It's all yours.
You choose how to use it.
- Your numberYou connect your business's own number and WhatsApp Business account.
- Meta bills you directlyMessaging charges go to your own Meta account.
- Your toolsYour calendars, your email, your payment gateways and, if you like, your own OpenAI or Anthropic key.
- With or without AIAI assistant, guided menu or just your team, on each channel.
Frequently asked questions
What people ask us most.
01 / 08
How is it different from a WhatsApp bot?
A bot answers messages. Lania Flow also books into your real calendar, reminds customers of appointments, confirms attendance and follows up, on WhatsApp, Instagram, Messenger, your website and your booking portal.
02 / 08
Is the WhatsApp number mine?
Yes. You connect your business's own number and WhatsApp Business account, and Meta bills you directly.
03 / 08
Can the assistant make up information?
No. It answers only with what you publish in your knowledge base and with your calendar's real availability. If it doesn't have the answer, it logs the question and can pass the conversation to your team.
04 / 08
Can I use it without artificial intelligence?
Yes. The guided assistant serves and books with button menus and per-service questions, without using AI credits.
05 / 08
Does it work with my calendar?
Yes. It syncs with Google Calendar, Microsoft Outlook and iCloud, and you choose whether Lania Flow or your calendar leads.
06 / 08
Is my data safe?
Each business is isolated from the rest, credentials are stored encrypted and deletion requests are handled within 30 days.
07 / 08
How much do WhatsApp messages cost?
Meta charges for the messages your business sends on WhatsApp, including the assistant's replies, at its rates per country and message type. Those charges are separate from the Lania Flow fee.
08 / 08
How do I get started?
Write to us. We review your services and hours, set up your account, connect your channels and invite your team.
Have another question?Write to us ↗
Let's talk
Your next great
connection starts
with a hello.
Tell us how you serve your customers today and we'll show you how it would look with Lania Flow.