Refund policy
Last updated: October 22, 2026. When and how you can request a refund of a payment to Lania Flow.
1. 14-day period
You can request a full refund of any payment, whether it is the first purchase or a renewal, within 14 days of the payment date.
2. Payments in USD and EUR
These payments are processed by Paddle.com, our online reseller. You can request a refund at paddle.net, by replying to the receipt Paddle sent you, or by writing to info@laniaflow.com.
3. Payments in COP
Write to info@laniaflow.com to request a refund. We return the money using the same payment method you used.
4. After 14 days
After 14 days we do not refund the current period, unless there was a billing error or the law requires it.
You can cancel your subscription at any time: it will not renew, and the service remains active until the end of the paid period. Payment terms are set out in the Terms and conditions.
5. Contact
For any questions about refunds, write to info@laniaflow.com.